Shipping & Returns
Refund and Return Policy
At LuxuryLife, we stand behind the quality and exclusivity of our products. We understand that sometimes, a product may not fully meet your expectations. Therefore, we offer a straightforward return and exchange policy for our customers.
Eligibility for Returns, Refunds, and Exchanges
- Products are eligible for returns, exchanges, or refunds within *14 days* of receipt, provided they are in *unused or gently used condition*.
- To initiate a return or exchange, please contact our customer service team, who will guide you through the process.
- A *restocking fee of $20* will be applied to all refunds, returns, and exchanges to cover processing costs.
Return Process
- Contact Us: Reach out to our customer support (support@luxurylifebutter.com) with your Order Number to request a return or exchange. Our team will provide you with a Return Merchandise Authorization (RMA) number.
- Return Label: We will send you a prepaid return label via email. Please print the label and attach it to your return package.
- Ship the Product Back: Send the item(s) back to us using the provided return label. Ensure the product is packaged securely to avoid damage during transit.
- Inspection: Upon receipt, our team will inspect the product to confirm its condition.
- Refund Processing: Once the inspection is complete and the product condition is verified, we will process your refund. Please note, the refund will be issued to the original payment method, minus the restocking fee.
Additional Information
- Refunds will be processed within 7-10 business days after we receive the returned product.
- Exchange items will be shipped out to you as soon as we receive and inspect the original item.
- For products received as gifts, returns will be processed as store credit to be used towards future purchases on our website.
We appreciate your understanding and cooperation with our refund and return policy. Our goal is to ensure that your experience with LuxuryLife is nothing short of exceptional. For further assistance or queries, please do not hesitate to contact our customer service team.
International Policy
Due to you being an International Customer and for us to ship your order out you have to agree to the information we send you pertaining to International shipping Policy. Different countries have different laws and fees and it's our job to let you know and have you confirm that you agree to possible additional fees that you may occur due shipping & delivery. In this email i will attach this important information for your records and convenience. Thank you for your patience and understanding!!! Please confirm that you agree to these terms. We look forward to hearing from you soon. Thank you for allowing us to be a part of your health and fitness journey
Your package is ready to go but first we have a little information for you.
***Please email back to confirm that you have read the following so that we may ship your items.
Potential Taxes, Duties and Fees imposed by Destination Country. These fees are not our fees but that of the Country in which products are being delivered. Some Countries require that these fees are paid prior to or at delivery or pick up. Please confirm that you are aware and to authorize the shipping of your products.
Shipping
International orders placed from outside of the US expect to receive your order between 10-25 business days. You will be responsible for paying for your own shipping costs for returning/exchanging your item. Shipping costs are nonrefundable. Contact us if you have any questions on how to return your item.
Please Be Aware:
There may be additional charges at your destination for taxes and fees (Tax & duty-related charges) at pick up or delivery. These are not our charges and we do not have control over any charges beyond your purchase with us.
COVID Addendum
Due to COVID-19 and worldwide shipping delays, shipments may take longer than expected.
Please feel free to contact us if you have any further questions! Have a Lovely Day!
